Communications Hub
Unified messaging, feedback & announcements
Message Count by Source
Staff156
Customers89
Service Providers34
Public QR23
Resolution Metrics
77.5%
Resolution Rate
2.4h
Avg Resolution Time
Top Issues
Leave Request
45+12%
Service Complaint
32-8%
Inquiry
28+15%
Maintenance
21+5%
Staff Performance
David Johnson95
34 msgs • 1.2 hrs
Lisa Anderson88
28 msgs • 2.1 hrs
Maria Garcia82
22 msgs • 3.2 hrs
Conversations (3)
Leave Request - Medical Appointment
Emily Davis • 2024-01-15 09:30
neutralMediumOpen
Leave Request
Assigned: Lisa Anderson (HR)
Service Complaint - AC Not Working
Customer #4521 • 2024-01-15 08:45
negativeHighIn Progress
Service Complaint
Assigned: Michael Brown (Security) +1
Public Inquiry - Store Hours
Anonymous (QR) • 2024-01-15 07:20
neutralLowResolved
Inquiry
Assigned: David Johnson (Support)